Where Luxury Meets Living Your Best Life

My career began as a student intern while earning my Therapeutic Recreation degree and certification, and that early hands-on experience shaped my lifelong commitment to person-centered care.

I specialize in supporting individuals with memory impairments and designing therapeutic interventions that promote dignity, purpose, and quality of life, regardless of diagnosis or limitations. Throughout my career, I’ve focused on creating environments where residents feel understood, valued, and empowered.

What I love most about my work is the time spent connecting with residents on a personal level. Learning their stories, honoring their goals, and walking alongside them in this chapter of life is both a privilege and a passion. My mission is to ensure every resident receives the support, respect, and meaningful engagement they deserve.

A proud Ann Arbor resident since 2003, Joan has dedicated her career to creating environments where older adults feel valued, supported, and truly at home. Before joining our team, Joan worked in a skilled nursing facility, where she developed a strong understanding of the unique needs and challenges faced by seniors and their families. This experience shaped her philosophy: that residents are the heart of everything we do. Joan believes they are our most important stakeholders and strives every day to make their lives as comfortable, fulfilling, and joyful as possible. Her leadership in sales and marketing is driven by a passion for building meaningful connections, fostering trust, and ensuring that families feel confident in choosing our community. Joan’s approach combines professionalism with genuine care, making her an advocate for both residents and their loved ones. Outside of work, Joan enjoys being part of the vibrant Ann Arbor community and values the relationships she has built over more than two decades in the area.

Throughout her career, Cynthia has been dedicated to improving the lives of older adults by creating environments that foster dignity, purpose, and joy. Her expertise spans clinical care, holistic health practices, and leadership in senior living communities.

As a passionate advocate for person-centered care, Cynthia believes that every resident deserves a life of quality regardless of diagnosis. She emphasizes the importance of living in the moment for individuals in Memory Care and works tirelessly to ensure those moments are meaningful and enriching. Under her leadership, teams are empowered to engage residents through personalized activities, compassionate communication, and innovative approaches that honor each individual’s story.

Cynthia’s holistic perspective allows her to integrate physical, emotional, and spiritual well-being into daily care practices. Her commitment to excellence has earned her recognition as a trusted resource for families navigating the challenges of dementia and cognitive decline. She continues to inspire staff and families alike with her belief that small, intentional actions can create lasting impact.

Misty holds a Wound Care Certification, which reflects her commitment to specialized clinical expertise and evidence-based practices. Throughout her career, she has led initiatives that enhance quality standards and support both patients and staff. Known for her collaborative approach, Misty works closely with teams to ensure innovative and compassionate care solutions. Her leadership style emphasizes mentorship, continuous learning, and empowering others to succeed. Misty’s dedication to health and wellness drives her to create programs that make a meaningful impact on the communities she serves.

She holds a Master’s Degree in Business Administration and has a genuine passion for serving others. Kelley enjoys learning new things and is committed to continual personal and professional growth. Outside of the office, she loves spending time with her family—especially vacationing in Holden Beach, NC, where she and Al hope to retire one day.

As a lifelong learner, her interests expanded into human movement, which led Jessica to achieve licensure as a physical therapist assistant. All of these experiences guided her to realize her passion for working with the geriatric population. Jessica has been working in the senior living space for the past decade, drawing on her diverse background to provide a variety of wonderful enrichment programs for the residents that she works with, focusing on the eight dimensions of wellness. In her personal life, Jessica enjoys hiking, cooking, and spending time with her nieces.

This early foundation inspired me to pursue cooking as a profession, and at age 15 I entered the culinary field, steadily advancing through increasing levels of responsibility.

I joined Balfour in 2019 as a sous chef. After gaining additional experience in a luxury hotel environment, I realized how much I missed the meaningful connections and sense of purpose that come from serving seniors. When the Culinary Director position at Clarendale became available six months later, I welcomed the opportunity to return to senior living and was honored to be selected for the role.

During this time, he earned a promotion to Plant Operations Director, where he has demonstrated consistent professionalism and dedication. In his role, he oversees all maintenance operations and ensures that residents’ needs and service requests are addressed promptly and with the highest level of care.